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For help please call Sarah on: 0114 285 9500

For help and advice contact Sheffield 0114 2859500 or Rotherham 01709 331300 or Huddersfield 01484 483095

For help and advice contact Sheffield 0114 2859500 or Rotherham 01709 331300

Legal Information

Terms of Website Use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of this website and other websites operated by The Springs Partnership Limited t/a Graywoods (our site(s)), whether as a guest or, in certain circumstances, a registered user. Use of our site(s) includes accessing, browsing or registering to use our site(s) or any part of it.

Please read these terms of use carefully before you start to use our site(s), as these will apply to your use of our site(s). Graywoods recommend that you print a copy of this for future reference.

By using our site(s), you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site(s).

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site(s):

  • Graywoods Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site(s), you consent to such processing and you warrant that all data provided by you is accurate

Information about us

This Website is a site(s) operated by The Springs Partnership Limited t/a Graywoods (“Graywoods”). Graywoods is registered in England and Wales under company number 09893037 and have our registered office at 4th Floor, The Fountain Precinct, Leopold Street, Sheffield, S1 2JA.

Our telephone number is 0114 285 9500.

Graywoods is a limited company.

Our team of trained professionals includes Insolvency Practitioners. The Insolvency Practitioners employed by Graywoods are licensed in the UK to act as Insolvency Practitioners either by the Insolvency Practitioners Association or by the Association of Chartered Certified Accountants.

No reliance on information

The content on our site(s) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice (either from Graywoods or another suitable advisor) before taking, or refraining from, any action on the basis of the content on our site(s).

Although Graywoods make reasonable efforts to update the information on our site(s), Graywoods make no representations, warranties or guarantees, whether express or implied that the content on our site(s) is accurate, complete, fit for a particular purpose or up-to-date.

Provision of Services Regulations 2009 (‘the Regulations’)

Prior to us accepting instructions to provide our services, we issue a letter of engagement to the prospective recipient of those services which gives a detailed description of the services. The letter of engagement sets out, inter alia, the information to be made available under regulation 8 of the Regulations.

Graywoods holds professional indemnity insurance, details of which are provided as above and are available on request.

Changes to these terms

Graywoods may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site(s)

Graywoods may update our site(s) from time to time, and may change the content at any time. However, please note that any of the content on our site(s) may be out of date at any given time, and Graywoods is under no obligation to update it.

Graywoods do not guarantee that our site(s), or any content on them, will be free from errors or omissions.

Accessing our site(s)

Our sites are made available free of charge.

Graywoods does not guarantee that our site(s), or any content on it, will always be available or be uninterrupted. Access to our site(s) is permitted on a temporary basis. Graywoods may suspend, withdraw, discontinue or change all or any part of our site(s) without notice. Graywoods will not be liable to you if for any reason any of our site(s) are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site(s).

You are also responsible for ensuring that all persons who access our site(s) through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures (e.g. to provide you with access to Creditors Reports or other parts of our site(s)), you must treat such information as confidential. You must not disclose it to any third party.

Graywoods has the right to disable any user identification code or password, whether chosen by you or allocated by Graywoods, at any time, if in Graywoods reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling us on 0114 285 9500.

Intellectual property rights

Graywoods is the owner or the licensee of all intellectual property rights in our site(s), and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) a download available from our site(s) for your personal use and you may draw the attention of others within your organisation to content posted on our site(s).

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site(s) must always be acknowledged.

You must not use any part of the content on our site(s) for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site(s) in breach of these terms of use, your right to use our site(s) will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site(s) or any content on it, whether express or implied.

Graywoods will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site(s); or
  • use of or reliance on any content displayed on our site(s).

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that Graywoods only provide our sites for domestic and private use. You agree not to use our site(s) for any commercial or business purposes, and Graywoods have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Graywoods will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our sites or to your downloading of any content on it, or on any website linked to it.

Graywoods assumes no responsibility for the content of websites linked on our sites. Such links should not be interpreted as endorsement by us of those linked websites. Graywoods will not be liable for any loss or damage that may arise from your use of them.


Graywoods does not guarantee that our site(s) will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site(s). You should use your own virus protection software.

You must not misuse our site(s) by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site(s), the server on which our site(s) is stored or any server, computer or database connected to our site(s). You must not attack our site(s) via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Graywoods will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site(s) will cease immediately.

Linking to our site(s)

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site(s) in any website that is not owned by you.

Our sites must not be framed on any other site(s), nor may you create a link to any part of our site(s) other than the home page.

Graywoods reserves the right to withdraw linking permission without notice.

If you wish to make any use of content on our sites other than that set out above, please contact us by writing to us at our registered office.

Third party links and resources in our site(s)

Where our sites contains links to other sites and resources provided by third parties, these links are provided for your information only.

Graywoods has no control over the contents of those sites or resources.


We always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to The Complaints Officer at:

4th Floor, The Fountain Precinct, Leopold Street, Sheffield, S1 2JA

You can also telephone us by calling 0114 285 9500.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.  Any such complaints should be directed to The Insolvency Service Complaints Gateway.

The Insolvency Complaints Gateway is filtered by the Insolvency Service and, if appropriate, will be passed on to the Insolvency Practitioner’s authorising body for further consideration. The authorising body will then consider the complaint under its normal procedures. Further information is contained on The Insolvency Service website, a link to which is below.

Insolvency Enquiry Line

[email protected]

Telephone: 0300 678 0015

Monday to Friday, 8am to 5pm

Applicable law

These terms of use, its subject matter and its formation, are governed by English law. You and Graywoods both agree that the courts of England and Wales will have exclusive jurisdiction.

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